Tag Archives: read the screen

Etsy, a DIY Marketplace

Let’s take another look at a resource we introduced in our Supporting Small Businesses, Online post.

What Is It?

Etsy logoEtsy is a crafter’s dream come true, an online craft fair with artists and suppliers from around the world. Everything from handcrafted jewlery to dollhouse miniatures, from custom dresses to funky towels for your bathroom – you can find pretty much anything crafty on Etsy.

Etsy was created to help individual artists and crafters sell their work online. Etsy provides the online store and conducts the payment transactions, letting the crafters focus on making their work and shipping it to the people who buy it. Later, sellers started offering supplies like yarn, beads, fabric, patterns, and even vintage pieces for altering. It’s truly a DIY one-stop extravaganza!

Buying and Selling on Etsy

In order to buy or sell anything on Etsy, you do need to sign up for an account. Signing up is easy – just choose a username and type in your email address – and free. It’s only when you actually buy or sell anything that you need to enter credit card information or use your PayPal account. (Make sure to check out our Tips for Safe Online Shopping.)

You can find things to purchase in a few ways:

Once you’ve found something you like, read through the notes from the seller to see the details. Sometimes they need measurements to make something custom to your size, sometimes you need to let them know what colors you’d like, sometimes you need to pick and choose from a variety of pieces listed in the same place. Read everything, give them the information they need, and then you can purchase your item and enter your shipping information. The seller will ship directly to you, usually within a week for ready-made items and longer for custom work. Once you’ve gotten your item, you can leave feedback about the seller about how wonderful (or not wonderful) they are.

If you’re crafty and want to set up an Etsy shop to sell your stuff, it’s just as easy as setting up an account to buy. You can set up your store for free, then Etsy will charge you fees as you list items for sale and as people use the site to make purchases. You do need to choose what kind of payment you can accept – PayPal and credit card purchases are the easiest for your potential buyers.

How Is It Useful?

Etsy isn’t ‘just another place to buy crafts online.’ They are trying to help independent crafters and small businesses of all sorts to be part of the global marketplace, pushing their reach around the world. As Etsy’s About page says, “Etsy is the world’s handmade marketplace. Our mission is to empower people to change the way the global economy works. …We are bringing heart to commerce and making the world more fair, more sustainable, and more fun.” If how and why an item is made is important to you, then Etsy is the place to go.

Help & Resources

Finding and Using Online Help

Out in the wild world online, getting help using a particular tool is often up to you. However, using help centers, support pages, live chat, and discussion forums, there are many ways to figure out how to make things work the way you want them to. These suggestions are good for using online tools, but also for using the help resources available online for home & personal electronics, appliances, tools, and other gadgets we use.

Getting Help from a Website

Where’s the link? — The link for a site’s help section is usually in the upper right or lower right corner. Sometimes, it might be along the bottom edge (with links to About Us, Contact Us, etc.) or very occasionally in the regular menus at the top or left. The link to the help section is frequently near the links to the account settings, which we found last week.

LG products knowledge baseOn the site’s home page, take a look for links to Help, Help Center, Support, Support Center, Customer Care, Getting Started, or Frequently Asked Questions (FAQ). A site might use any of these to link to their help section. If you see the words “Knowledge Base,” that’s a fancy way of describing a way to search by a product name or number to find information about that one thing.

What will I find in the help section?
The first way that a website usually offers help is through a Getting Started or Setting Up Your Account page. These pages give you step-by-step instructions for creating an account, changing the settings, and learning the basics of using the site. Many sites include a video that shows you how things work in real-life.

After you’ve used the site for a bit, you probably have a few questions. So do many people, and websites usually have a list of Frequently Asked Questions to offer answers. As the title suggests, these are questions frequently asked about how to use a site or tool, and often include problems that users frequently run into. Each question is answered briefly, with examples or screenshots when needed, and occasionally by linking to another section.

For more complex questions, or ones that aren’t asked as often, the help section will list other topics, arranged by category. These sections are often organized from signing up for an account, through using the basics, to more advanced features and troubleshooting. Work your way through the categories as you learn to use the site or tool

While you’re there, take a look to see if the site offers tutorials, training or other suggestions for learning how to use a site or a real-world gadget. For examples, see Microsoft Office training and DIY videos from Home Depot and Lowe’s.

In most help sections, there’s a search field just for the help section. When you’re searching Help, try to use the same words to describe things that the site or tool does. If you need help on Facebook Pages, type “facebook pages” into the search field. Be specific, and use just a word or two to get started.

Zappos.com live chatFinally, some larger companies will offer live chat with a support person through their help pages. If you’d prefer to talk to a real person, at any point, try turning it on and asking your question. When you’re using chat, you don’t have to worry about misunderstanding what someone says on the phone, and you can occasionally save the chat for later.

If I Can’t Answer My Question There, What Next?

Search the web, especially if you have a strange error code. Copy the error code and paste it into a search engine like Google or Bing – make sure you include the software you’re using or the website you were on. Then click search. Read through the results list and look for words like answers, forum or discussion. These indicate places where people go to talk about software and technology, and often ask each other questions to get help that way. Also, look to see if anyone else has had the same problem and written about their solution somewhere, in a blog or Facebook post.

Use discussion forums to ask your question and get answers. If you’re really getting stumped, look on the service or tool’s website for customer discussion forums, or look for other ones online using a search. These forums are places where users get to ask questions, search to see if someone else has already asked their question, and hopefully get some useful answers. Take a look at any of the Google product forums or Apple product communities for an idea of how these work.

If you have a blog or a Facebook account, post your question where other people can see it. Again, other people might have had the same problem and might have found a solution for it. You never know until you ask, right?

Help & Resources

Tips for Safe Online Shopping

Whether you’re supporting small businesses, creating custom gifts or buying ebooks, music or anything else, it’s important to keep yourself and your personal information safe. Fortunately, it’s not all that hard to do.

Easy Steps

  • Almost all online purchases require using a credit card. For added safety, use one credit card just for online purchases. Set a very low purchase limit (say, $200) to minimize risk. You could also buy a cash card from Visa or American Express to use for very small purchases.
     
  • Do not use your debit card/bank card unless you absolutely have to. This protects your bank account.
     
  • Work with well-known companies. Real-world stores also have online ordering – you know they’re legitimate businesses. Other safe bets are Amazon, Zappos (shoes, bags, clothing & more) and Audible for downloadable audiobooks.
     
  • S is for Security: When you’re buying from a website and you click on Check Out, look for the letters “https://” in the website’s address. That “s” means that it’s more secure for your personal information. You can also look for a little padlock on the page or near the website address.
    httpsPadlock
     
     
  • Don’t click on links in email. Visit the store’s website directly and then enter in any catalog or discount codes at checkout.
     
  • Know the full cost of what you’re buying, including shipping and handling charges, fees and tax (if applicable). What looks like a deal might not be after you add it all up.
     
  • Read the details for cost, shipping, delivery dates, and any other steps along the way. Take your time and understand what you’re doing.
     
  • Read the return policy. Some stores like Zappos and Lands End have excellent return policies.
     
  • Never give out bank information, Social Security numbers or your birthdate. No legitimate business will ever ask for these – they don’t when you stand at the cash register, do they?
     
  • Don’t use a public computer for making purchases. Someone might be looking at your screen as you type in your credit card number, or might have done something to the computer to record what you type.
     
  • Keep records of your online transactions & check your statements. Save the emailed receipts from the sellers and check your credit card statement online more often than once a month. This will help in case something does go wrong.

Next Steps

  • Protect your computer from malicious software from fake vendors. Install anti-virus software and keep it updated – new viruses come up all the time.
     
  • When you buy from smaller companies, look for a physical address, customer service phone number and lots of information on the “About” page. Lots of details improves the chances that it’s a real business and not a scam.
     
  • Use a third-party payment service for your online buying. PayPal is the most well-known and trusted of these. Create an account with PayPal, store your credit card information there, then use your PayPal account to make purchases at other sites. This way, you don’t have to give your credit card number to all those smaller sites – just to PayPal.
     

Help & Resources