Yale Library, 2022 – 2025

Consultant and training coordinator for Yale Library’s Alma/Primo library services platform/discovery services implementation. In Year 1, advised Yale library committee during product selection and initial planning stages. In Year 2, advised project team during configuration and migration phases, and trained project team on basic Alma functions. In Year 3, will work with T&D task force to develop training program and support materials for go-live and post-migration staff training. 3-year project, part-time.

MIT Libraries, 2020 – 2021

Training coordinator for MIT Libraries’ Alma/Primo library services platform/discovery services implementation. In collaboration with the Training & Documentation Working Group, developed cohort model training program organized by functional area and assembled curricula of existing materials for each cohort. Facilitated cohort meetings and supported group members during the 3-month training period. Worked with T&D group to develop local practice/reference wiki and support materials for post-migration staff training. 12-month project.

CUNY Library Consortium, 2020

Training consultant for abbreviated train-the-trainer program for Alma migration. Due to the global pandemic, converted a 3-day in-person Alma workshop into five 3-hour webinars, with training scripts and other materials provided as supports after each webinar. 2-month project.

SUNY Library Consortium, 2019-2020

Consultant/training specialist working to build and extend a multi-modal sustainable long-term training solution for the Alma/Primo VE library management and discovery systems. Collaborated with SUNY Shared Library Services staff and local campus staff to develop templates and support materials for local trainers and self-directed staff learning. 12-month project. Materials available at https://slcny.libguides.com/lsptraining

Harvard Libraries, 2017 – 2019

Training project manager & lead trainer for Harvard Library’s Alma (Ex Libris) unified resource management system implementation. In collaboration with staff on the Alma Training Working Group, developed multi-modal curriculum for day 1 readiness and a sustainable long-term training solution for a dynamic SaaS service platform. 18-month project. Materials available at the Harvard Library Staff Alma wiki.

Somerville (MA) Public Library Staff Technology Self-Development Platform, 2017

Developed customized technology staff competencies list and two technology-focused staff training opportunities as part of a state “technology-focused customer service” grant. The in-person training is mentioned on my Workshops & Trainings page. Created a list of staff technology competencies for annual review and personal development use. Developed a website-based self-development platform around the competencies, including a self-check quiz and skill-building resources.